The diolch awards are your way to tell us about someone (or a team of people) who have given you exceptional service. This could include staff who have, for example:

Gone the extra mile to help you
Anticipated your needs and responded to them
Dealt with a difficult or complex situation
Worked in poor weather conditions to help you
.

Everyone nominated will be told that you appreciated their efforts. There are also monthly and annual awards where winners will be given a letter of congratulation and a gift voucher in recognition of their service.

NOMINATE SOMEONE